The Challenge

This company coordinates the logistics of moving people and cargo from all around the world in support of business operations. It has the huge and daunting task of synchronizing and coordinating end-to-end distribution for companies’ massive supply chain, and it strives to make that supply chain as effective and efficient as possible for the millions of people it serves globally. The Company continuously strives to improve its performance in terms of both speed and cost, but it’s a challenge. Implementing any improvement requires working with the multiple organizations that have a stake in the supply chain and aligning all their interests with the desired performance outcomes. The scale of the task is immense. When the Company wanted to further reduce its costs while improving its effectiveness, it sought expert advice.

The Solution

We led a cross-functional and collaborative team with a diagnostics company to explore needs, technologies, and opportunities. Through this research and discussion, our team identified the critical success factors, needs and growth opportunities in various markets. These themes, technologies, and markets were aligned with both internal efforts and external business development to develop a growth plan forward that was presented to, and enthusiastically endorsed by, the board of directors.

The detailed strategy to grow the division included key recommendations for core products, international growth and entrance to adjacent markets.

Beyond its immediate findings, we created and supported organizational buy-in through its collaborative approach, fact-based alignment of market needs / technologies / growth areas, and robust strategy articulation. The entire group, from the individual departments to the board of directors, enthusiastically endorsed the strategy as a clear, rigorous and strong path forward.